Privacy Policy

Welcome to Q55co Saudi Limited ("Q55co," "we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us in any way.

Section 01

Information We Collect

We may collect the following types of information when you interact with Q55co:

• Personal identification information — name, email address, phone number, and similar identifiers provided when making reservations or contacting us.
• Usage data — pages visited, time spent on the site, browser type, device information, and IP address.
• Communication records — messages sent through our contact form, WhatsApp inquiries, or email correspondence.
• Reservation details — date, time, party size, and special requests associated with table bookings or event reservations.
• Loyalty program data — membership details, visit frequency, and preferences if you enroll in our loyalty program.

Section 02

How We Use Your Information

The information we collect is used exclusively to provide and improve our services:

• Process and confirm table reservations and event bookings.
• Respond to your inquiries, feedback, and support requests.
• Send transactional communications such as booking confirmations and reminders.
• Notify you of upcoming events, seasonal offerings, or exclusive member benefits — only with your consent.
• Analyse usage patterns to improve our website and in-venue experience.
• Comply with applicable laws and regulations in the Kingdom of Saudi Arabia.

Section 03

Cookies & Tracking

Our website may use cookies and similar technologies to enhance your browsing experience. These include:

• Essential cookies — necessary for the site to function correctly.
• Analytics cookies — help us understand how visitors interact with the website (e.g. Google Analytics).
• Preference cookies — remember your language and settings between visits.

You may disable cookies through your browser settings; however, some features of the website may not function as intended.

Section 04

Sharing Your Information

We do not sell or rent your personal data. We may share information only in the following limited circumstances:

• Service providers — trusted vendors who assist us with website hosting, reservation systems, or communications, bound by confidentiality agreements.
• Legal requirements — when required by Saudi law, court order, or governmental authority.
• Business transfers — in the event of a merger or acquisition, your data may be transferred as part of that transaction.

Section 05

Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These include:

• Secure HTTPS encryption for all data transmitted through our website.
• Restricted access to personal data — only authorised personnel may access it.
• Regular security reviews and updates to our systems.

While we strive to use commercially acceptable means to protect your data, no method of internet transmission or electronic storage is 100% secure. We cannot guarantee absolute security.

Section 06

Your Rights

In accordance with applicable privacy regulations, you have the right to:

• Access — request a copy of the personal data we hold about you.
• Correction — request correction of inaccurate or incomplete data.
• Deletion — request that we delete your personal data, subject to legal obligations.
• Opt-out — unsubscribe from marketing communications at any time.
• Portability — receive your data in a structured, commonly used format.

To exercise any of these rights, please contact us using the details below.

Section 07

Data Retention

We retain personal data only for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. Reservation records are retained for a period of 3 years for operational and legal compliance purposes. Marketing consent records are retained until you withdraw consent.

Section 08

Third-Party Links

Our website may contain links to third-party websites (such as social media platforms). We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies independently.

Section 09

Children's Privacy

Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately so we may delete it.

Section 10

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. The updated policy will be posted on this page with a revised "Last updated" date. We encourage you to review this policy periodically.

Section 11

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please reach out to us: